Refund policy

We accept returns within 30 days of delivery.

To qualify for a return, your item must be unused, unworn, and in the same condition in which you received it, with all original tags, accessories, and packaging. Proof of purchase is required.

To request a return, contact Silver Fox Sales through our website contact page before sending anything back. Please include your order number and the reason for the return. We will provide the correct return address and instructions. Because some products ship directly from our suppliers, returns sent without authorization or returned to the address shown on the original package may not be accepted.

RETURN SHIPPING

For returns caused by a change of mind, incorrect size selection, color preference, or an accidental order, the customer is responsible for return-shipping costs. Original shipping charges, if any, are nonrefundable.

If an item arrives damaged, defective, materially different from its description, or if you receive the wrong item, Silver Fox Sales will cover the approved return or replacement cost. Contact us promptly and include clear photographs of the item, packaging, and shipping label so we can resolve the issue.

DAMAGED OR INCORRECT ITEMS

Please inspect your order when it arrives. If it is damaged, defective, incomplete, or incorrect, contact us as soon as possible so we can review the issue and make it right.

NONRETURNABLE ITEMS

The following items cannot be returned unless they arrive damaged, defective, or incorrect:

• Gift cards
• Personalized or custom-made products
• Personal-care, beauty, intimate, or hygiene-sensitive products that have been opened or used
• Final-sale or clearance products clearly marked as nonreturnable
• Items damaged through misuse, improper care, or ordinary wear

EXCHANGES

We do not process direct exchanges. To obtain a different size, color, or product, request a return for the eligible original item and place a new order.

REFUNDS

We will inspect your return and notify you when it has been approved or declined. Approved refunds will be issued to the original payment method within 5 business days after approval. Your bank or card provider may require additional time to post the refund.

If more than 10 business days have passed since we approved your refund, please contact us through our website.

ORDER CANCELLATIONS

Contact us immediately if you need to cancel an order. We cannot guarantee cancellation after an order has entered processing or has been submitted to a supplier for fulfillment.